Contact Us
RADactive srl
Sede Legale
Piazza Serenissima, 60
31033 Castelfranco Veneto (TV)
Italy
e-mail:
We are typically available 9AM-5PM CET, Monday through Friday excluding holidays.
We do our best to answer our many inquiries in a timely manner (usually within 48 hours).
» Click here for time zone info - Central European Time (CET)
Sales
Forward your inquiries for all RADactive products and services to
.
RADactive's business policy is to sell products
directly to customers, without intermediaries, through the e-commerce channel.
The
only way to purchase RADactive's components is through the website:
https://www.radactive.com/en/Shop/
Support
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If you don't have an active support subscription, please visit our support forum.
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If you have an active support subscription, please contact .
When emailing for support you have to:
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Include your subscription number (*REQUIRED)
We do not respond to support/technical questions sent via email that do not include a valid subscription number.
NOTE
The RADactive products include
1 year of email support.
If you purchased the product more than one year ago, then you have to renew your product subscription in order to continue getting support
(RADactive Shop).
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Describe your question in detail.
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State the development software you are using, including:
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Exact product version (*REQUIRED)
Within an explorer window right click on the product DLL file (e.g. "Radactive.WebControls.ILoad.dll") -> Properties -> Version
You have to include the full version information
(e.g. "I-Load 2008.2.3.1", not just "I-Load 2008.R2").
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Asp.Net version
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OS
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Exact browser version
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Other information (e.g. Ajax, Asp.net medium trust, multiple worker-process environment, etc...)
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Programming language (C# or VB.NET)
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Provide step by step instructions on how to reproduce erroneous behavior.
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If applicable, send us the error you are receiving.
These data are required to help us to help you better.
We do not provide direct telephone support.
Partnerships and Alliances
If your company is interested in pursuing joint opportunities, write to
.
A representative will be in touch with you soon.
Public Relations
For general media relations inquiries, please contact us at
Human Resources
If you are interested in working at RADactive, please write to